Terms and conditions

Effective Date: 27/10/2024

Welcome to Vex Store! By using our website, vexstore.lk, including any pages like vexstore.lk/category, you agree to comply with and be bound by the following Terms and Conditions. Please review these terms carefully before making any purchase.

  1. Introduction

These Terms and Conditions govern your use of vexstore.lk. By accessing or using our website, you accept these Terms in full. If you disagree with any part of these terms, please refrain from using our site.

  1. Use of Our Website • Eligibility: You must be at least 18 years of age to make purchases from our site. By using our site, you confirm that you meet this age requirement.
    • Account Security: When you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
  2. Product Information • Accuracy: We strive to ensure that all product descriptions, images, and specifications on vexstore.lk are accurate. However, we do not warrant that product descriptions or other content are error-free, complete, or current.
    • Availability: Product availability is subject to change without notice. If an item you ordered becomes unavailable, we will notify you and offer alternatives or a refund.
  3. Pricing and Payment • Prices: All prices on vexstore.lk are listed in Sri Lankan Rupees (LKR) and are subject to change without prior notice. Prices do not include any applicable taxes or shipping fees, which will be added at checkout.
    • Payment: We accept payments via secure payment providers. By providing your payment information, you authorize us to process the payment for your order.
    • Errors: In case of a pricing error, we reserve the right to cancel any orders placed for products listed at an incorrect price.
  4. Shipping and Delivery • Delivery Locations: We deliver within Sri Lanka. Shipping costs and estimated delivery times will be displayed at checkout.
    • Delayed or Lost Shipments: While we aim to meet delivery timelines, delays can occur due to unforeseen circumstances. We are not liable for delays or lost shipments caused by third-party carriers.
  5. Returns and Refunds • Return Policy: Products may be returned within 3 working dates of receipt if they meet our return eligibility criteria. Products must be unused, in original packaging, and with all included accessories.
    • Refund Process: Approved returns will be processed within [Insert Timeframe, e.g., 7 days] of receiving the returned product. Refunds will be issued to the original payment method.
    • Non-Returnable Items: Certain items, such as customized or final-sale products, may not be eligible for return.
  6. Warranty • Warranty Coverage: Products sold on vexstore.lk may come with a manufacturer’s warranty. Please refer to the product details or contact us to understand warranty coverage and procedures.
    • Claims: Any warranty claims must be made directly with the manufacturer or through our support team as per the warranty terms provided at the time of purchase.
  7. Limitation of Liability • We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
    • We are not responsible for any technical issues or failures, such as website downtime or data breaches, though we strive to ensure a secure and smooth user experience.
  8. Intellectual Property • All content on vexstore.lk, including text, graphics, logos, and images, is the property of Vex Store or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. Unauthorized use of our content is prohibited.
  9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from the use of vexstore.lk shall be subject to the jurisdiction of the courts in Sri Lanka.

  1. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will be posted on this page, and your continued use of the website signifies your acceptance of the updated terms.

  1. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Vex Store
Email: support@vexstore.lk
Phone: 0779358129